Atlanta, GA – (September 25, 2018) – NuTEQ Solutions, a SaaS provider of mobile customer experience, announced that Packerland Broadband has selected GOCare for Mobile Customer Relationship Management.
NuTEQ Solutions, a provider of customer care platforms for broadband operators, announced that Packerland Broadband has selected GOCare’s automated subscriber management (ASM) solution to enhance their subscriber relationships. GOCare is a communications platform providing fully-automated, proactive account management. Subscribers are empowered with self-help tools significantly reducing the volumes of routine transactions requiring human interface. The cloud-based ASM decision engine delivers real-time and on-demand account status and support directly to subscribers to preempt the need to call customer service – eliminating unnecessary costs to the operator and improving the customer experience.
“As a local, employee-owned company, Packerland Broadband delivers the highest level of service possible to our neighbors in our rural communities.” said Cory Heigl, Vice President of Packerland. “We selected GOCare for its ability to enhance our subscribers’ experience with enhanced communications and powerful self-help tools”.
“Our success is predicated on companies like Packerland recognizing the shifting sands of the broadband industry”, stated Mike Roddy, Chief Executive Officer of NuTEQ Solutions. “Our clients embrace the consumer preference for service providers that are ‘easy to do business with’. They experience significant reduction in the volume of routine interactions (calls, truck rolls, collections, etc) through GOCare’s automation and self-help tools that historically required costly human intervention,” Mike concluded. GOCare has earned multiple industry recognitions for innovation including CIO Review’s 20 Most Promising Utilities Technologies, Cable Spotlight Product of the Year, and Multichannel News’ Innovator Awards.
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About NuTEQ Solutions
NuTEQ Solutions provides subscriber management and retention solutions to the broadband and utility industries. GOCare delivers new revenues, reduces operating costs, and improves customer satisfaction. NuTEQ is headquartered in Atlanta, GA and operates out of the Advanced Technology Development Center at the Georgia Institute of Technology.
About Packerland Broadband
Packerland Broadband was founded in 2007 as a division of employee owned CCI Systems, Inc. and is based in Iron Mountain, Michigan. The mission has been to provide reliable high-speed connectivity to rural areas, striving to service this population and enabling them to access internet services that fit their lifestyle. With a vision of bridging the digital divide, Packerland delivers modern telecommunications services to more than 60 rural communities throughout Wisconsin and the Upper Peninsula of Michigan. For more information, visit www.packerlandbroadband.com.
NuTEQ Solutions, LLC
Telephone: (770) 314-4244
Website URL: www.nuteqsolutions.com