Reduce call center operating volume and communicate with customers in a manner they prefer - texting.
GOCare™ allows customers to CONFIRM or CHANGE scheduled appointments. Customers can also be provided estimated technician arrival times and be notified of unanticipated delays, and more.
RESULT: greater than 90% reduction in missed appointment truck rolls at GOCare™ clients.
Our interactive texting capability between customers’ mobile devices and your back-office systems enables delivery of important account updates including bill statements, balance due & due date, payment verification, outage notifications, and more.
RESULT: 70% of GOCare™ customers DO NOT call the call center.
Customers missing payment dates is inevitable. Routinely, 15% of the industry enters late payment status. GOCare™ communicates this status to your customers quickly and cost-effectively.
RESULT: GOCare™ customers pay 20% - 50% faster than non-GOCare™ customers when in late pay status. Faster collections, fewer collection calls and letters, and fewer disconnects. Higher revenues and lower costs is a dramatic improvement for this segment of your customer base.
Everyone surveys their customers – BUT, what happens to the information? Is it just data or is it “actionable”? GOCare™ captures real-time ‘transactional’ feedback from your subscribers on any interaction (service or install, business office visit, phone call, etc.) GOCare™’s sophisticated polling capabilities coupled with ‘notification’ alerts key personnel, in real-time, to subscriber concerns – technician is late, services not repaired, no training on new equipment, etc. – so you can remedy the problem now.
RESULT: Happier customers, fewer truck rolls, lower costs.
GOCare™ provides targeted promotional programs (VOD/PPV buys, video and high-speed data upgrades) to your customers faster and more cost-effectively than other media.
GOCare™ is a sure thing because everybody texts, across all age groups and geographics. According to a recent customer research study*:
90% of respondents across all age groups indicated they send and receive texts daily.
58% of survey respondents liked the idea of text-based customer service.
65% of broadband customer respondents were likely to opt in to a text-based communication service.
59% of those surveyed agreed that GOCare™ would reduce the number of calls they make to a customer service center.
Another attractive feature of GOCare™ is our success-based pricing system, which puts your goals first. When your key performance measures are met, ours are too. GOCare™ will undoubtedly:
So your investment is recovered virtually instantly. For more details on how GOCare™ can improve your competitive position and your profits, contact NuTEQ today.
- Harvey Scholl, COO, mGage